IMPORTANT:Why should you buy the software instead of renting it for a monthly fee?

-if you buy the software instead of renting it, you are eligible for custom development projects at discounted rates;

-if you buy the software instead of renting it, you get priority when you want us to do a certain integration for you (you will still be charged for the costs);

-you will NOT depend on our servers for your operations;

-when you pay rent and you stop paying, then you lose access to the software, but if you buy it, then you can use it forever;

-some add-ons cannot be rented and you will need to pay for them;

-if you want to use our RGS to become a game provider to other casinos, you must buy our software and games. You cannot do this with renting;

-when you rent the software, around 95% of the code is encrypted. When you buy it, only 30% of the code is encrypted. If you want 0% encryption, please contact us, but note that the price will be considerably higher.

-Please remember that you can always upgrade your setup from a monthly-fee subscription to a no-monthly fee subscription by paying the costs of the products.

IMPORTANT:Why choose CasinoWebScripts software?

-we offer the best price/quality ratio on the market;

-our software has passed intensive performance tests and it can handle up to 5000 user requests per second (you can see the test results here);

-our software has passed rigurous GLI-19 certification requirements, meaning that it has all the features necessary to comply with most of the jurisdiction in the world;

-we charge 0% GGR, 0% NGR, 0% Royalties; You keep all your profit;

-we have the largest diversity of games and add-ons on the market;

-if you rent the software, you can always pay to upgrade to no-monthly fees and own the software or even buy the source codes;

-our products are compatible with any market;

-we can customize any parts of the software for an extra cost;

-we have been doing business for 16 years at the highest level;

IMPORTANT:Why should you buy the games instead of renting them for a monthly fee?

-if you buy the games instead of renting them, you will receive a lifetime discount for customizations to the games, if done by us;

-when buying our games, we can add your company name/brand inside the games, with no extra fee;

-rented games are not eligible for customizations. If you want customizations, then you must buy the games and then hire us to customize them;

-you will NOT depend on us for your operations;

-when you pay rent and you stop paying, then you lose access to all games, but if you buy them then you can use them forever;

-some games are available exclusively for buying them (the EPIC and ELITE games) therefore you cannot use them through a monthly Subscription;

-if you buy the games you can use them with RGS System if you want to become a game provider to other operators;

-you cannot buy the games with Source Codes if you use a monthly-fee subscription setup;

-Please remember that you can always upgrade your setup from a monthly-fee subscription to a no-monthly fee subscription by paying the costs of the products.

IMPORTANT:Why choose CasinoWebScripts games with monthly fees vs other providers?

-we offer the best price/quality ratio on the market;

-we charge 0% GGR, 0% NGR, 0% Royalties; You keep all your profit and just pay a fixed flat monthly fee, like a rent;

-our slot games have multiple RTP versions:80%, 85%, 90%, 94%, 96.5%;

-we have the largest diversity of games on the market;

-you can always upgrade to no-monthly fees and own the games or even buy the source codes;

-our products are compatible with any market;

-our products are compatible with any type of casino (social, sweepstakes, crypto, real money,etc.);

-we can customize any of your games for an extra cost;

-we have been doing business for 15 years at the highest level;

For how long is the support offered?
-for your entire purchase, we offer a minimum of 2 years of support from the date of your last purchase; This means that if you buy something within those 2 years, your support gets extended to 2 more years from the date of your last purchase.

-the support that we offer is strictly related to the usage of the product; if you require technical support (how to edit certain features by altering the source code, how to create new coding features by altering the source code, etc.) please contact us to discuss a plan;

What does the support include?
The support that we offer includes only fixing any technical issues found on the products, which were caused by our code, and assisting you with using the products, via email, assuming that your questions do not have an answer in the documentation that we have provided with your purchase.

We can also provide support via Skype voice call, if we consider that the query should be answered via Skype and not via email, but this needs to be scheduled in advance and it will not happen often;

However, we prefer to use email for providing support and we recommend that you use this communication channel as well. This way we can track easier all your tickets and you can access all of our answers if you need to study them again, in the future.

What the support does not include (exclusions)?
-investigating why is your web server down (this should be addressed to your web hosting company);

-investigating payment frauds (this should be addressed to your payment processor);

-answering queries of your players (this should be handled by you or your staff);

-customizing (change colors, images, etc.) your website for free (we can do this only for an extra cost);

-dealing with problems of the products, caused by your modifications to the source code of the critical files (files with comment #IGS_CRIT_CWS inside their source code are critical files. Modifying these files will cause you to lose support if problems appear);

-fixing the loading time of the games from your website (the loading time is influenced by the quality of your server connection and by your player’s internet download speed. The filesize of our games is already within the average margins of all the games from the gambling industry, so if the games will load slow, the problem is not from our product. We suggest that you upload the HTML/CSS/JS files to a CDN or to an nGinx server for faster delivery of static content);

-explaining how to edit the PHP source code in order to achieve new functionality that does not already exist in the software (EG: we cannot tell you how to develop a brand new feature in the software);

-if you sell your company, then it is your responsibility to inform the new owner(s) about the features of the product, to provide them access to all the emails from our company and to properly instruct them how to use the product as you were instructed by us. Failure to do so, might cause our support to be lost, even if the product will continue to work;
Also, due to the fact that we reserve the right to choose our customers, we cannot guarantee that we can provide support to the new owner;

CWS Support Tier3(after live) (1,500 EURO/month):
This price is paid each month after you go live.
It includes all the benefits of the level 2 plan, plus the following: -It includes weekly updates;

-We will answer up to 10 tickets/messages each month within 2 business days;

-You can use your tickets to request us to investigate players, games, transactions;

-We will monitor your server for performance and bottlenecks and suggest necessary upgrades or archiving data if needed;

-Provide up to 2 hours of free custom development each month;

-Instant chat support via Telegram/Teams for critical issues;