Frequently Asked Questions (FAQ)
Q:What GGR% or NGR% percentage do you charge?
Answer:We charge 0% GGR, 0% NGR. Our products can be purchased for a one-time fee or they can be rented for a fixed monthly fee. Click here for more information.
Q:Are there any geographical restrictions for your products?
Answer:We work with customers from any corner of the world. If a customer wants to restrict users from certain locations from accessing his casino, this can be achieved using our GeoFencing add-on.
Q:I've opened your website but I don't know what to do in order to start my online casino. Can you help?
Answer:You can find a detailed guide here which includes information about the steps needed to start your online casino and place your order with us.
Q: What are the costs for starting an online casino?
Answer: The costs depend on your selection of games, software version and add-ons. The costs also depend on whether you want to rent or buy our products.
Our rental prices start at 1000 EURO/month and increase based on software version and games.
Our products can also be purchased for a one-time fee, which begins at 15000 EURO.
Please complete this web form to see exact prices. (click here)
Q: Do you offer support for your products?
Answer: We offer lifetime warranty and usage assistance. We also offer 3 months of priority support during which you can ask us many questions to get familiar with the platform and games, before going live. After 3 months, you will have a limited number of free tickets that you can open to request assistance.
Q: What is the delivery time? How fast can I have the casino software and games installed?
Answer: Once we receive the payment in our bank account, the contract is signed and your server is ready, then we will deliver your casino products in 24 hours (for orders with less than 100 games) or in 48 hours (for orders with 100 games or more).
Q: What are the requirements to start my online casino?
Answer: To be able to run a casino website you will require a casino software (to manage your users and accounting and track the profit generated by each of your games), casino games, a payment merchant account (SKRILL/Approvely/APTPAY/PayPal/ACH/Crypto) and an online web-server.
Q: What is a casino software?
Answer: The casino software is the backbone of any casino. It includes lobby for users and admin panel. It allows the users to register, login and manage their accounts, it displays game rules and game content, it allows users to make deposits and request withdrawals, it allows the casino owner to see user activity, game activity, statistics, edit settings, approve or deny withdrawals, generate reports and a lot more. For more details about casino software, please check this link
Q: What games do you offer?
Answer: We offer our own games, developed by our company. You can check them here. We have the largest variety of games, including: slots, roulette, card games, table games, dice games, racing games, arcade games, mines, plinko, baccarat, blackjack, lottery games, scratch card games, instant win games and more.
Q: Do you offer 3rd party games from other providers?
Answer: We can integrate 3rd party games for you, but you must have an agreement with the desired provider, pay their setup fees, monthly fees, GGR% directly to them and give us documentation and API Keys. Once we have all this we can provide you with a quotation. The cost for 3rd party integrations start at 5500 EURO per integration. An integration can include 100 games or 10000 games depending on the provider. Once we do the integration, any issues related to those games will need to be addressed directly to the provider, instead of us. NOTE: 3rd party game integrations require that you invest a certain amount of money in our products to be eligible for that service. Currently, the amount is 20,000 EURO.
Q: Do you offer live casino games from other providers?
Answer: Yes, these require a 3rd party integration and you will need to find the desired provider and pay their setup fees, monthly fees, GGR% directly to them and also pay us for doing the integration.
Q: Do you offer Sports Betting?
Answer: We can offer this only through 3rd party providers, but you must have an agreement with the desired provider, pay them their setup fees, monthly fees, GGR% directly to them and give us documentation and API Keys. Once we have all this we can provide you with a quotation. The cost for 3rd party integrations start at 5500 EURO per integration.
Q: The products that you sell are already developed? If yes, where can I test them?
Answer: Yes, our products are already developed and we have a live demo for every single product. You can check more details about our demo site here.
Q: Do you have a demo?
Answer: We have a live demo for every single product. You can check more details about our demo site here.
Q: Can you provide some external references such as live websites of your customers?
Answer: We offer full confidentiality to our customers and we cannot share their websites. Some customers operate in grey markets, some have made modifications to the product using their own developers, therefore we recommend checking only our demo website to understand what you will receive after the payment. Our demo website is fully functional, except it has no real money payment methods integrated.
We are in this business since 2010, our code was certified, we release new content every month so this makes it more than obvious that our customers are pleased with our products. With their funding only, we are able to continuously grow as a company.
Q: What does the casino software management platform include?
Answer: The casino management platform includes the website frontend and administrator panel, but no games within the listed price. You would have to choose the games you wish to buy from our casino collection.
Q: Can I purchase just a few games to start with and add more later?
Answer: You can include in your first purchase as many games as you want, and then you can buy and add more games from our product catalogue.
Q: Do your casino games come with full resell rights?
Answer: Resell rights are not included with any of our products! If you require such privileges, these would cost extra depending on the desired products! Penalty clauses are to be paid if you try to resell our products without any resell rights!
Q: Do you issue payment refunds?
Answer: Due to the nature of the products (digital products), our company does not issue any refunds.
You can read more about this in our terms and conditions page.
Advanced setup questions
Q: Can I make changes to the code and the design of the software?
Answer: You can make changes to the PHP, MySQL, HTML, CSS, JavaScript code and graphic files, however the core PHP functions of the software and its RNG functions will be locked and you will not be able to edit them.
Q: Can I make changes to the code and the design of the games?
Answer: You can make changes to the source codes or design, only if you purchase the games with source codes. The games with source codes have a much larger cost than the costs that are listed on our website, starting at 20,000 EURO per game.
Q: Can I buy the full source code of all games and software?
Answer: Yes. This is ideal for companies that want to have their own product and skip many years of development. It comes with a larger cost. More details can be found here.
Q: Can I install your casino software and games on any web-servers?
Answer: Yes, our products can be installed on any web-server, if the web-server follows these requirements. However, you cannot run two casinos from the same server or from separate servers at the same time, unless you already purchased a multi-site license. Each software license that we offer allows you to run only 1 casino, on just 1 web URL (EG: http://www.mycasino.com or http://123.123.123.123)
Q: Can I install the games on multiple casino websites?
Answer: The software license that we offer allows the products to run on a single web URL (EG: http://www.mycasino.com or http://123.123.123.123). For opening more casinos, you will need to purchase a multi-site license. Price varies depending on the selection of games.
Q: Your casino games support instant play, or they require to be downloaded?
Answer: The games that we have developed are available in instant-play format, being accessible through any modern web browser.
Q: Do you have any extra template designs available for our casino?
Answer: You can choose any of the templates described here.
Q: What are the minimum server requirements?
Answer: A detailed list of the minimum server requirements can be found here.
Q: What are the minimum client CPU requirements, so that my players can play these games?
Answer: Your players will require a modern browser (Google Chrome, Mozilla Firefox). The computers should have a minimum of 4GB RAM, 1.5GHZ CPU and 128mb Graphic Card. Windows 8 or Windows 10 is recommended as operating system, but Linux can also be an option.
Q: What languages are included with your casino software?
Answer: The default language is English, but we have other languages available on our add-ons page, for extra costs.
Q: Can you develop a custom game for me?
Answer: Yes, we offer custom development services and we can develop any game that you may want.
Q: Can you customize the casino software for me?
Answer: Yes, we can do this and charge you per hour. Please contact us to find out our hourly rate at the moment of your enquiry.
Q: Can you change the graphics of a game if I want?
Answer: Yes, we provide graphics customizations and we can change the graphics if you want. The price varies a lot depending on what graphics and how many graphics you want us to change.
Q: Can you do exclusive games just for me?
Answer: Yes, we can develop exclusive games for you, with your design or with our design. We can use one of our existing games as a template and then adjust the RTP, change sounds, implement design, etc. For costs, please contact us.
Q: What development/programming languages are used?
Answer: We are using the most recent PHP version, alongside with MySQL for database. No frameworks are used, in order to make it easier for any developer to understand our code. For the games, we are using HTML5 and PixiJS. Our games can be played on any modern device.
Q: What money reserve do I need to be able to cover player payments in the start?
Answer: You will need a money reserve equal to 1x maximum possible win at the casino. If the paytable of a slot game has a multiplier of x1000 and the max bet per line is 2$, then you will need a money reserve of 2$ x1000 = 2000$. The bet per line values of the games can be adjusted from the backend. We can also adjust the paytable values of any game and lower the maximum possible win, but this will cause the RTP of the game to decrease.
Q: How many users can play simultaneously, if I use your software?
Answer: There is no actual limit. The software and games have been tested with over 1000 users simultaneously (which means millions of gameplays per day and millions of dollars in revenue per month), and the website was running with no delays. For better performance you should purchase a powerful dedicated server.
Q: Can I change the payout (RTP - return to player) of a casino game?
Answer: Yes, it is possible, but not for all the games. For the slot games, we offer 5x RTP versions: ~98%, ~94%, ~90%, ~85%, ~80%. This feature is only available for certain packages, so please make sure that you request this when placing your order. For other games, it is more complicated and it requires additional work depending on your needs.
All the payout values of our games are determined using complex mathematical equations and simulation tools. In order to change the payout of a game, this can be done by adjusting the paytable prizes of the game, by changing the game rules or by modifying the number of decks in card games or reels configurations in the slot games. In some games, the only way to reduce the RTP is to apply a rake/tax to the winnings. We can present you various options and costs if you need the RTP adjusted for other games than slots.
If you want to read more details about payout (return to player) and casino games mathematics, please check this link
Q: Do you have any certifications for your products?
Answer: Yes, our products have been certified by iTech Labs and BMM TestLabs, two of the best gaming test labs in the world. Having a certified software means that:
- the software and games were carefully tested against bugs;
- the software and games have been tested to see if all their features work correctly as specified;
- the games mathematics have been evaluated to ensure that they will bring a profit on long term;
- the RNG has been tested to ensure that its outcome is unpredictable;
- the software has been verified to have all the tools that any top casino requires to be properly managed and to meet all players' requirements on all fields;
You can read more about this and see our certifications here.
Q: What is a casino license and should I have one?
Answer: Gambling licenses or casino licenses are required to maintain a legal online casino and to perform online transactions in the purpose of gambling (accept and send payments to players). The casino license can be issued by various gaming authorities from all over the world. To find out more about this, feel free to check our page about obtaining your casino license.
Q: Do I need a gambling license for Crypto Casino?
Answer: For crypto casinos, the payment merchants do not ask you for a gambling license, however, if you start making a large income, you will eventually need to get a gambling license in order to justify your income legally.
Q: Do I need a gambling license for Sweepstakes Casino in the USA?
Answer: Sweepstakes casinos, in general, do not need a gambling license. They are situated in grey market and a gambling license requirement can be avoided by doing things in a certain way. We offer Sweepstakes casino software and games and we can also connect you with the proper lawyers that can help you keep your sweepstakes casino legal and accept Credit/Debit Card payments, Bank Transfer and Crypto.