Contact us
    FAQ - Frequently Asked Questions

Online casino script/software general questions

Q:I've opened your website but I don't know how to get started and place my order. Can you help?

Answer:You can find a detailed guide which includes a video demonstration on how to get started and place your order with us. Click here for details.

Q: Do you offer support for your products?

Answer: Yes, we offer free lifetime support, which includes assistance in using our products and we fix any issues that might appear with our products.

Q: What are the requirements to start my online casino?

Questions and AnswersAnswer: To be able to run a casino website you will require a casino software (to manage your users and accounting and track the profit generated by each of your games), a payment merchant account (SKRILL/MoneyBookers, Neteller, iPayDNA), an online casino license (which can be obtained on the jurisdiction of any country) and an online web-server.

Q: What is a casino license and why should I have one?

Answer: Gambling or casino licenses are required to maintain a legal online casino and to perform online transactions in the purpose of gambling (accept and send payments to players). The casino license can be issued by multiple governments from all over the world. To find out more about this, feel free to check our page about obtaining your casino license.

Q: How fast can I have the casino script installed?

Answer: If your order value is over 10 000 EUR, we will do the installation for free in 24 hours, otherwise you can read our installation guide here, which is very easy to follow if you have basic programming skills, and you can do the installation in less than 10 minutes.
For smaller orders, installation can be made for an extra 200 EUR.

Q: The products that you sell are fully functional?

Answer: Yes, our products are fully functional and come with free lifetime support. Lifetime support includes fixing any issues that might appear to your casino website, only if they were caused by our files. If you make changes to any of the files, free support is lost.

Q: Do you have any certifications for your products?

Answer: Yes, our products have been certified by iTech Labs. You can read more about this and see the certificate here.

Q: Do your casino games come with full resell rights?

Answer: Resell rights are not included with any of our products! If you require such privileges, these would cost extra depending on the desired products! Penalty clauses are to be paid if you try to resell our products without any resell rights!

Q: Do you issue payment refunds?

Answer: Due to the nature of the products (digital products), our company does not issue any refunds.

Before payment is sent, we will send you a legal business contract to be reviewed and signed by you. The contract will ensure you will receive the products you have paid for and that you respect the business terms.

To avoid any financial issues, refunds and scams, we have made available a fully functional demo with all of our games and software so that anyone interested in our products can fully test everything before making the purchase. Our support team is also available 7 days a week, 365 days a year to answer any questions, so before making a purchase and receiving the products please make sure you have everything clarified about the product you will buy.

If you are pleased with our products then simply contact us to proceed to the next step.

Q: Do you have any extra template designs available for our casino?

Answer: We have over 15 casino templates available for sale in our templates page. A free template from our collection is included with the purchase of the management software.

Q: Can I make changes to the code and the design?

Answer: You can make changes to the source codes or design, only if you purchase the games with source codes.

Q: Can we install your casino software and games on our web-servers?

Answer: Yes, our products will be delivered so that they can be installed on your webserver.

Q: Your casino games support instant play, or they require to be downloaded?

Answer: The games that we have developed are available in both instant-play (which means that they can be played in a web browser) and also downloadable format.

Q: What does the casino software management platform include?

Answer: The casino management platform includes the website and administrator panel, while including no games within the same price. You would have to choose the games you wish to buy from our casino collection.

Q: How many users can play simultaneously, if I use your software?

Answer: There is no actual limit. The software and games have been tested with over 10000 users simultaneously, and the website was running fine with no delays. For better performance you should purchase a powerful dedicated server.

Q: Can I purchase just a few games for start and add more later?

Answer: For start you can purchase as many games as you want, and then you can buy and add more games from our product catalogue.

Q: What languages are included with your casino software?

Answer: The default language is English, but we have other languages available on our add-ons page, for extra costs.

Q: What are the minimum server requirements?

Answer: A detailed list of the minimum server requirements can be found here.

Q: What are the minimum client CPU requirements, so that my players can play these games?

Answer: Your players will require a modern browser (Internet Explorer 9+, Google Chrome, Mozilla Firefox, Safari) with FLASH PLAYER plugin installed. This is present on 99% of all PC's, so it should not be a problem. The computers should have a minimum of 1GB RAM, 2GHZ CPU and 64mb Graphic Card. Windows 7 or Windows 8 is recommended as operating system, but Linux can also be an option.